Terms and Conditions of Sale

Terms and Conditions of Sale with Hobsonville Point Pharmacy


Shopping and Ordering

Thank you for purchasing a product from us, Hobsonville Point Pharmacy. We’re sure you won’t be disappointed. We care about the health and wellbeing of our patients. No matter how personal in nature a product may be, we provide a secure and private shopping experience for all products purchased from our pharmacy, and we do not store your credit card information.


How to Order

To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.


Payment Options

We provide PayPal to process payments made by Visa, Mastercard and PayPal.


Getting Order Status

You will receive an e-mail once your order has shipped.


Shipping and Delivery 

We offer free and click and collect, as well as free same day deliveries within Hobsonville Point, Hobsonville and West Harbour as long as the product is in stock. Within Auckland, shipping is $5 for track and trace for urban Auckland and $8 for courier within urban Auckland. If you live rural, please add $4 to any above option. For shipping within the North Island, tracking is $8, courier $12, with rural being an additional $4. 

New Zealand orders are sent via New Zealand Post.

Our delivery timeframe is targeted overnight for courier to major cities, targeted 1-3 working days for urban delivery and targeted 1-5 working days for rural delivery are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.

If for any reason we do not have a product in-stock you will be contacted as soon as possible to advise you of any delay in delivering the product. 


Product Enquiries 

If you feel you need assistance with your product or just need a bit of advice, there are plenty of ways we can help. You can call us and ask to speak to the pharmacist on (09) 222 0319 or email us at online@hppharmacy.co.nz



You can request to cancel your order through the Contact Us page or call us at (09) 222 0319 within one hour of the order being placed. Any request received we will attempt to change but regret if order packing and dispatch have already taken place.


Returns and Exchanges 

Our Pharmacy is committed to providing quality products to our customers. We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, or expired will receive a full refund.

We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the product is unopened and in original condition and the product is eligible for return. You will need to contact us by phone on (09) 222 0319 or by email at online@hppharmacy.co.nz within 48 hours of when you have received your item(s). Once contacted, the product(s) must be returned to the pharmacy within 7 days of purchase.

You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered. Goods on which change of mind returns are not available are medicines, vitamin supplements, face masks and sanitisers. Return of your product to us is at your own cost. Please contact us to discuss your options.

If you would like to exchange your item, please get in contact with us and we will confirm if the alternative item is available or not. If you have ordered the wrong product, contact us and we will see what we can do.

Some products will state that they cannot be returned, please be aware of these items. 


Damaged, Lost or Defective Products 

If you suspect your product has been damaged during delivery, please do not throw away the parcel or cover in which the product came as. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.

You must return to our Pharmacy within 10 days any products that are damaged or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.

Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where returned product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by our Pharmacy of returned product does not constitute acceptance for any purposes.


Consumer Laws 

Where legally obligated, we will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired can be returned at any time for a full refund, including the cost of shipping.

Where a product is eligible for a refund, we will endeavor to refund you within 7 working days.